Customer Service Associate For Top Commerce @ Bangalore

from 0 to 1 year(s) of Experience

Job Description

Service to Performance: 
    The Candidate will be responsible for working closely with Service Providers, Customers, Service category, Customer Service and Operation teams to identify the gaps in fulfillment of a service rendered by Amazon to the customer.
Under general supervision, the candidate will be required to follow pre-defined processes, guidelines and SOPs to perform tasks with high levels of accuracy and productivity.
The candidate will be interacting and coordinating with customers, gathering and presenting customer feedback and ensuring Amazon remains competitive, wide selection and good product information and solving challenging operational goals.
The candidate will need to be aware of the operations metrics like productivity (number of work items processed), quality (defect %) and delivery SLA. The candidate will be measured on their compliance to these Metrics, SLA requirements, team and personal goals.
The candidate should be a team player and come up with improvement ideas and identify generic patterns from service providers and customers and highlight to team leads and process owners.
The candidate will also be responsible for maintaining records of work, provide status reports, communicate relevant information and escalate whenever needed.
Basic knowledge of excel and excellent verbal communication skills in English and any regional language is a must.
The candidate should be open to working on Saturday & Sunday, with any other 2 days of the week as their off.
required skills    

     Bachelor's degree required.
Strong Analytical & Excellent communication skills (verbal and written) & should be able to articulate thoughts clearly both verbally & written form.

Knowledge in Excel is mandatory
Experience with e-commerce, retail, advertising, or media would be an advantage

- Knowledge in SQL and Macros would be a plus             

Salary: INR 1,00,000 - 2,75,000 PA.

Industry:Retail / Wholesale

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Russell Tobin Associates Staffing Solutions India Pvt Ltd

Russell Tobin is a leading minority-owned professional recruitment and staffing advisory organization.

We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.
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Recruiter Name:MADHU

Contact Company:Russell Tobin Associates Staffing Solutions India Pvt Ltd