Under general supervision, the candidate will be required to follow pre-defined processes, guidelines and SOPs to perform tasks with high levels of accuracy and productivity.
The candidate will be interacting and coordinating with customers, gathering and presenting customer feedback and ensuring Amazon remains competitive, wide selection and good product information and solving challenging operational goals.
The candidate will need to be aware of the operations metrics like productivity (number of work items processed), quality (defect %) and delivery SLA. The candidate will be measured on their compliance to these Metrics, SLA requirements, team and personal goals.
The candidate should be a team player and come up with improvement ideas and identify generic patterns from service providers and customers and highlight to team leads and process owners.
The candidate will also be responsible for maintaining records of work, provide status reports, communicate relevant information and escalate whenever needed.
Basic knowledge of excel and excellent verbal communication skills in English and any regional language is a must.
The candidate should be open to working on Saturday & Sunday, with any other 2 days of the week as their off.
Strong Analytical & Excellent communication skills (verbal and written) & should be able to articulate thoughts clearly both verbally & written form.
Knowledge in Excel is mandatory
Experience with e-commerce, retail, advertising, or media would be an advantage.
Salary: INR 1,00,000 - 2,75,000 PA.
Role:Associate/Senior Associate -(NonTechnical)
Desired Candidate Profile
Russell Tobin Associates Staffing Solutions India Pvt Ltd
We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.
Contact Company:Russell Tobin Associates Staffing Solutions India Pvt Ltd