- experience in administering Windows 2000/ 2003 Server and Active Directory.
- Knowledge of Citrix environment Added advantage.
- Will be responsible for the maintenance RIMM Project (Including Remote Installation and Maintenance of existing setup / Server / Servers and installation of new setup / Server / Servers).
- Deal with Hardware vendors like IBM / HP / Dell /. Following up with Vendors hardware & software whenever required & resolve issues by minimizing downtimes.
- Responsible for Root cause analysis
- Responsible for Resolving Escalated issue.
- Will have to report the daily issues handled / escalated in the form of Daily reports.
- Will make sure that the Tickets raised per shift are closed in the required time limits and escalated as per the escalation Matrix.
- Define the reasons for unsolved / unattended issues will have to report the daily issues handled / escalated in the form of Daily reports.
- Should be taking conference calls with the customers.
Salary: Not Disclosed by Recruiter
Desired Candidate Profile
Russell Tobin Associates Staffing Solutions India Pvt Ltd
The Russell Tobin brand is the staffing arm of the Pride Global group - a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.
Contact Company:Russell Tobin Associates Staffing Solutions India Pvt Ltd