Hiring US Recruiter with Support Experience/msp in US Market-bangalore

3 - 6 Years
Bengaluru

Job Description

Experience :3-6 Years
Location:Bangalore
Shift: Day/mid and night

Immediate /short notice proffered

JOB SUMMARY:

The Program Consultant I provide front-line customer service to internal team members, clients, vendors and users for the various supported Vendor Management Software solutions. Responsible for communicating ongoing issues through the appropriate escalation process and providing timely feedback and responses to the end users. The Program Coordinator must work with all parties within the MSP Program and client for problem resolution, and must provide a professional response and exhibit strong customer service orientation when dealing with all external clients. Responsible for remapping existing contractors to new assignments and facilitating the onboarding of pre-identified candidates through the use of VMS technology. Works under general supervision.


ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responds and answers all inbound telephone calls and correspondence in a timely manner/according to SLAs.
Understands Vendor Management Software functionality dependencies in order to troubleshoot functional issues.
Uses standardized situational responses and processes to resolve customer issues.
Recognizes and gathers relevant information on customer issues/scenarios requiring further solutions. Escalates such issues according to standard escalation process.
Makes recommendations to improve efficiencies where applicable.
Works to meet all existing SLAs and works to improve overall process by recommending improvements to Supervisor.
Documents and escalates all contacts reported by users following Customer Support standard operating procedure.
Creates and maintains electronic records and fields (e.g. customer numbers, cost center numbers) in support of the remap and payroll process.
Receives and reviews payroll and remap requisition requests daily using the VMS tool.
Validates entries to ensure accuracy relative to vendor, candidate, and rates.
Interacts and coordinates with the Program Managers and Client frequently to communicate questions and provide updates on current requisition activity
Maintains thorough and accurate documentation on any pre-id or remap cases.
Participates in special projects and performs other duties as assigned.


EDUCATION/EXPERIENCE & OTHER POSITION REQUIREMENTS:
Bachelor Degree
Two (2) years work experience in a service level industry and/or One (1) to three (3) years experience in a customer service environment or equivalent.
1 year of recruitment experience in the US market mandatory.
Skilled in communicating effectively verbally and in writing.
Ability to establish and maintain effective working relationships (Strong Customer Service Skills)
Proven ability to work in a fast-paced and dynamic environment
Possess strong attention to detail.
Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.

Salary: INR Attractive

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Russell Tobin Associates Staffing Solutions India Pvt Ltd

IT company
View Contact Details+

Recruiter Name:MADHU

Contact Company:Russell Tobin Associates Staffing Solutions India Pvt Ltd

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