Hiring Technical Support Engineer- Mumbai -leading Client

4 - 8 Years

Job Description

Roles and responsibilities 

Experience: 4+Years Experaince
Location: Malad- Mumbai

Looking for immediate /Short notice resources.

Education Qualification: Technical Graduate (B.E. IT/Computers /TeleCom / Instrumentation, BCA, MCA, M.Sc Computer Science)
5 years experience of IT sub-domains such as application support/windows server administrator, network support, SQL database support, Incident Support, Maintenance/Troubleshooting IT Systems.
Experience of implementing IT Security Controls on applications, servers and workstations
Preferably with background of supporting IT platforms of electronic security systems such as access control software, biometric system, attendance software, ERP installation.
Desired Skill Set:
Good understanding of IT Infrastructure - Windows, Servers, Networking, Databases
Good knowledge of testing, installation, configuration and troubleshooting of software, hardware and networking
Entry level knowledge of SQL database physical and logical structures, database modelling, migration of database, backup
Technical knowledge to provide L1 support on troubleshooting application/data latency/network errors.
Skills of writing RCAs, project documentation, diagrams and detailed instructions on troubleshooting & usage of system
Previous experience of project management is preferred
Good written and oral communication skills
Good analytical abilities
Good Co-coordinating skills
Working days: 05 days a week (Should be flexible to work on weekends depending on project work)
Scope of Work:
We are looking for a technical support engineer who is able to maintain and enhance IT platform of e-security systems, by working closely with application development vendors, Internal IT team and Consultants. The engineer is expected to gain good understanding of software and hardware installed as part of e-security systems. The candidate shall collaborate with security operations team (multi-site) and system developers/maintainers to optimize the production of e-security systems by tracking and closing technical anomalies. The engineer shall actively participate in projects. The engineer shall work with IT security team to implement best possible hardening, patching and AV practices.

1. Monitoring and Level 1 trouble shooting of IT infrastructure of electronic security systems:
a. Responsibility of following E-Security systems:
Access control software/database and Biometric software
IT Infra of e-security systems such as Servers, SQL Database, Network devices
CCTV software, NVR and DVR systems
Video Wall software and Intrusion detection system
Other miscellaneous software as part of security automation projects

b. Maintain trackers of snags/open items reported on e-security systems and their IT platform.
c. Keep aggressive follow-up with maintenance vendors to close open snags and performance issues.
d. Investigate incidents/downtimes on systems in-scope, prepare incident reports and obtain RCAs from OEMs/Vendors

2. Co-ordination with Internal Support Teams (COMPANY IT IP and HR/Peoplemine Teams):
a. Co-ordinate with COMPANY IT Infrastructure team to leverage IT support for routine work, automation projects, maintenance work, system upgrade, shutdown etc.
b. Meet expectation of internal clients (Operations team, HR Team, Vendor Management team) on availability of data and system.
3. Co-ordination with Vendor Technical Competency Group (TCG) :
a. Build good understanding of technical competency support system of vendors/OEMs.
b. Wherever required, facilitate secure access to COMPANY systems for troubleshooting under due authorization.
d. Monitor remotely managed troubleshooting activities to ensure closure as per the TAT/criticality of the issue.
4. Ownership of Access /Attendance database:
a. To ensure data backup of e-security system in accordance to COMPANY norms.
b. Ensure necessary data backups & methods are followed to ensure that there is no loss of access and attendance data as needed by COMPANY.
5. Monitoring of Email Alert Module:
a. Ensure healthy functioning of email alert module by conducting periodic testing.
b. Monitor alerts dispatched by email alert module on daily basis and take due action on addressing the issues highlighted by alerts.
6. Continuity/DR Process:
a. Contribute & provide updates on business continuity (BC)/Disaster Recovery procedures related to access control software.
b. Attend & action BC/DR procedures of access control application during internal simulated drills or actual incidents/downtime to ensure continuity of Fusion application.
c. Prepare BC/DR drill reports with performance indicators, action points etc.
d. Work closely with COMPANY IT Infrastructure team to ensure healthy and working of DR infrastructure.
7. E-Security Projects
a. Provide inputs on IT planning of e-security project such as architecture diagram, network layout, firewalls, hardening controls, good IT practices etc.
b. Work as a project coordinator on project breakdown work items.
b. Support to integrate new premises with central access control software.
c. Maintain updated inventory of necessary licenses such as door, application, card related licenses etc.

Salary: Not Disclosed by Recruiter


Functional Area:Other


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Russell Tobin Associates Staffing Solutions India Pvt Ltd

IT company
View Contact Details+

Recruiter Name:MADHU

Contact Company:Russell Tobin Associates Staffing Solutions India Pvt Ltd

Send a Query

Please provide your email address

Please enter your query

Supported Formats: doc, docx, rtf, pdf Max file size: 2MB

Please agree to the terms and conditions to continue.