- Responsible to oversee all technical teams that are involved in a Service
- Drive cooperation and performance of the technical teams for a specific Service
- Interface with Service Desk in case of incidents/problems/changes.
- Strong Technical knowledge on End user computing products like primary SCCM, Bit locker.
- Strong People Management Skills.
- Able to handle Client communication and Escalation.
- Understanding of ITIL.
- Driving Continues Service Improvement of the Service(s)
- Strong Communication Skills and Email Writing Skills. Knowledge about End user computing and managing 15+ FTE experience.
- Responsible for the management of ongoing contractual relationships and the operational delivery of services to clients for an account or group of accounts.
- Serves as the prime point of contact to the Operations regarding overall and day-to-day service delivery. Takes primary responsibility for Operations.
- Knowledge on technologies like User Management and windows build.
Salary: Not Disclosed by Recruiter
Functional Area:IT Software - Client/Server Programming
Desired Candidate Profile
Russell Tobin Associates Staffing Solutions India Pvt Ltd
Contact Company:Russell Tobin Associates Staffing Solutions India Pvt Ltd